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NEW QUESTION # 50
Which metric indicates the success of the Opportunity to Quote OMBP in Oracle Fusion Cloud CX Sales?
Answer: C
Explanation:
The success of the Opportunity to Quote OMBP hinges on how efficiently and effectively quotes move from creation to acceptance. The Average Time to Quote Acceptance is the key metric here, as it measures the efficiency of the quoting process by tracking the time from quote delivery to customer acceptance.
A shorter time indicates a streamlined, responsive process, which is critical for customer satisfaction and deal closure.
It directly ties to the OMBP's goal of optimizing the quote lifecycle.
Option B (Sales Revenue): Revenue is an outcome metric, not a direct indicator of the quoting process's success.
Option C (Quote Volume): Volume reflects activity but not the quality or efficiency of the process.
Per Oracle Fusion Cloud CX Sales documentation, including "CX Analytics FAQs," this metric is pivotal for evaluating process efficiency.
NEW QUESTION # 51
Which KPI provides a comprehensive evaluation of the Nurture to Opportunity OMBP's success in Oracle Fusion Cloud CX Marketing?
Answer: B
Explanation:
The Nurture to Opportunity OMBP in Oracle Fusion Cloud CX Marketing focuses on nurturing leads into sales opportunities. The KPI that provides a comprehensive evaluation of its success is the number of new customer acquisitions and the total revenue generated from the targeted opportunity.
New Customer Acquisitions: Measures the OMBP's ability to convert nurtured leads into customers, reflecting its effectiveness.
Total Revenue Generated: Ties nurturing efforts to financial outcomes, providing a holistic view of business impact.
Together, these metrics assess both quantity and value, key to a comprehensive evaluation.
Option A (Productivity/Training): Internal metrics don't directly measure nurturing success.
Option B (Website Metrics): Engagement is an intermediate step, not a comprehensive outcome.
Oracle Fusion CX Marketing documentation, like "CX Analytics FAQs," highlights acquisition and revenue as critical success KPIs for nurturing processes.
NEW QUESTION # 52
Which metric provides valuable insight about agent effectiveness in the Knowledge Gap to Deliver Resolution OMBP?
Answer: B
Explanation:
The Knowledge Gap to Deliver Resolution OMBP in Oracle Fusion Cloud CX Service focuses on agents using knowledge resources to resolve customer issues effectively. The Correct Resolution Rate is the metric that provides the most valuable insight into agent effectiveness.
It assesses the accuracy of solutions provided, directly reflecting how well agents leverage knowledge to address customer needs.
A high rate indicates agents are applying the right information, reducing escalations and rework, which are key to effectiveness.
Option A (Customer Churn Rate): Churn reflects customer retention, not agent-specific effectiveness.
Option C (Resolution Time): Time measures efficiency, but not necessarily the correctness or quality of resolutions.
Oracle Fusion Cloud CX Service documentation, such as "Fusion Service Questions and Answers," identifies Correct Resolution Rate as a core metric for evaluating agent performance in knowledge-driven resolutions.
NEW QUESTION # 53
Which three are key capabilities of Oracle Cloud Success Navigator?
Answer: A,C,E
Explanation:
Oracle Cloud Success Navigator is a tool designed to support organizations throughout their Oracle Cloud journey. Its three key capabilities are:
C . Provides Guidance for Implementation: Offers step-by-step advice, best practices, and resources to ensure successful deployment of Oracle Cloud solutions.
D . Offers Guidance for Continuous Innovation: Helps customers explore new features and updates to maximize value and stay competitive.
E . Offers Preconfigured Starter Environments: Provides ready-to-use configurations (e.g., with OMIPs) to accelerate adoption and reduce setup time.
Option A (Product Documentation): Documentation exists elsewhere (e.g., docs.oracle.com), not as a primary Navigator function.
Option B (Subscription Renewal): Renewals are managed through other Oracle portals, not Success Navigator.
Per "Oracle Cloud Applications Readiness" and "Get Started" guides, these capabilities align with Success Navigator's purpose of guiding and accelerating cloud success.
NEW QUESTION # 54
Which metric provides valuable insight into the effectiveness of the Coaching Plan to Performance OMBP in Oracle Fusion Cloud CX Sales Performance?
Answer: B
Explanation:
The Coaching Plan to Performance OMBP in Oracle Fusion Cloud CX Sales Performance focuses on improving sales rep performance through targeted coaching. The metric that provides the most valuable insight into its effectiveness is Sales Quota Attainment, as it demonstrates the tangible impact of coaching on sales outcomes.
Sales Quota Attainment: Measures the percentage of sales targets met by reps post-coaching, directly linking coaching efforts to revenue generation and performance improvement.
It's a results-oriented metric that reflects the OMBP's success in driving measurable business value.
Option A (Coaching Sessions): The number of sessions indicates activity, not quality or outcomes, making it less insightful.
Option C (Manager Satisfaction): Subjective feedback is useful but doesn't objectively measure sales performance improvements.
Oracle Fusion CX Sales Performance documentation, such as "CX Analytics FAQs," emphasizes quota attainment as a key indicator of sales effectiveness following coaching interventions.
NEW QUESTION # 55
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