The third and last format is the MB-910 desktop practice exam software form that can be used without an active internet connection. This software works offline on the Windows operating system. The practice exams benefit your preparation because you can attempt them multiple times to improve yourself for the Microsoft Dynamics 365 Fundamentals (CRM) Professional-Cloud-Developercertification test. Our MB-910 Exam Dumps are customizable, so you can set the time and questions according to your needs.
The MB-910 Certification Exam is a great way to demonstrate your skills and expertise in the Dynamics 365 application. Microsoft Dynamics 365 Fundamentals (CRM) certification is recognized by organizations around the world and can help you advance your career in the field of customer relationship management.
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Our MB-910 training materials provide three different versions to the client and they include the PDF version, PC version, APP online version. Each version’s using method and functions are different but the questions and answers of our MB-910 Study Materials is the same. The client can decide which version of our MB-910 exam questions to choose according their hobbies and their practical conditions.
| Topic | Details |
|---|---|
Describe Dynamics 365 Marketing (10-15%) |
|
| Identify Dynamics 365 Marketing capabilities | - describe how to target customers by using segments and subscription lists - describe the lead generation and qualification process including lead scoring - describe customer journeys - describe event management features and capabilities |
| Describe related marketing apps | - describe the capabilities of LinkedIn Campaign Manager - describe the capabilities of Dynamics 365 Customer Voice - describe the capabilities of Dynamics 365 Customer Insights including audience insights and experience insights |
Describe Dynamics 365 Sales (15-20%) |
|
| Describe the Dynamics 365 Sales lifecycle | - describe leads and the process for qualifying leads - describe the opportunity management process - describe the quote lifecycle - describe use cases for orders and invoices - describe processes and tools used for forecasting sales |
| Describe related sales apps | - describe capabilities of Dynamics 365 Sales Insights - describe capabilities of LinkedIn Sales Navigator |
Describe Dynamics 365 Customer Service (15-20%) |
|
| Describe Dynamics 365 Customer Service components | - describe cases, queues, and entitlements - describe Knowledge Management - describe service-level agreements (SLAs) |
| Describe related customer service apps | - describe Omnichannel for Customer Service - describe Connected Customer Service - describe Customer Service Insights |
Describe Dynamics 365 Field Service (15-20%) |
|
| Describe the work order lifecycle | - describe the lifecycle of a work order including work order creation - describe sources for work orders including cases, opportunities, IoT device sensor alerts, and agreements - describe capabilities for the Inspections feature |
| Describe scheduling capabilities | - describe resource management capabilities including skills, and proficiency models - identify available Universal Resource Scheduling (URS) scheduling options including Schedule Assistant, Resource Schedule Optimization (RSO), and geolocation for technicians - describe how Dynamics 365 Field Service uses artificial intelligence (AI) to help organizations become more efficient |
NEW QUESTION # 104
You are using Dynamics 365 Field Service inspections.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
Answer:
Explanation:
NEW QUESTION # 105
You are evaluating Dynamics 365 Sales as a potential replacement for your company's existing sales system. What is a lead? To answer, select the appropriate option in the answer area.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-professional/manage-leads-sales-professional
NEW QUESTION # 106
A customer plans to use knowledge articles to share information as cases are resolved.
For each of the following statement, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-knowledge- article
NEW QUESTION # 107
A company uses Dynamics 365 Field Service.
The maintenance manager wants to be able to add a list of Question:s to work orders to ensure that field technicians follow the same steps when servicing customer equipment.
You need to explain to the manager which features are available to meet the requirement. Which feature should you use?
Answer: B
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/inspections
NEW QUESTION # 108
A company uses Dynamics 365 Field Service.
The company uses a manual process to create and schedule work orders. The company wants to optimize scheduling and reduce assisted support costs.
You need to recommend appropriate features of Dynamics 365 Field Service to meet the requirements. Which feature should you recommend? To answer, drag the appropriate features to the correct requirements.
Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/rso-overview
https://docs.microsoft.com/en-us/dynamics365/field-service/connected-field-service
NEW QUESTION # 109
......
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