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質問 # 89
The five phases of the BPM Lifecycle Framework align processes to strategy to enable operational execution by
正解：B
解説：
The correct five phases in the BPM Lifecycle Framework as per ABPMP CBOK are:
* Strategic Alignment
* Analysis and Design
* Implementation
* Monitoring and Controlling
* Refinement
This makesoption Ccorrect, where analysis and design are includedafter alignmentbut before execution.
This lifecycle approach ensures that processes are designed to support strategy and can be continuously improved.
"The BPM Lifecycle Framework offers a structured way to align business processes to strategy, ensuring their effective execution and continuous improvement."
- Chapter 3, ABPMP CBOK
Reference: ABPMP CBOK, Chapter 3 - BPM Lifecycle
質問 # 90
Which best defines continuous business process improvement within an organization?
正解：D
解説：
Continuous business process improvementinvolves asustained, iterative approachto monitoring, analyzing, and enhancing processes to drive better outcomes over time.
"Continuous process improvement refers to a structured, ongoing effort to measure, analyze, and refine processes using performance data, typically supported by BPM tools and methodologies."
- ABPMP CBOK, Chapter 6 - Process Performance Management
Reference: ABPMP CBOK, Chapter 6 - Process Performance Management
質問 # 91
Which is NOT an activity of process transformation?
正解：A
解説：
Process transformationactivities focus onredesigning business processes, improving performance, ensuring alignment with strategy, and managing thehuman side of change.Selecting outsourcing vendorsis a procurement or operational activity, not a core transformation initiative.
"Process transformation includes activities such as process redesign, optimization, alignment with strategy, and managing the organizational and cultural change through change management."
- ABPMP CBOK, Chapter 7 - Process Transformation
Reference: ABPMP CBOK, Chapter 7 - Process Transformation
質問 # 92
Four critical skills for a change management practitioner include
正解：A
解説：
Successfulchange management practitionersmust possess a well-rounded set of skills that enable them to lead change initiatives effectively. These include:
* Communication: Articulate vision and changes
* Coaching: Guide teams through transitions
* Strategic thinking: Align changes with long-term goals
* Project management: Execute initiatives effectively
"Key change management skills include leadership communication, stakeholder coaching, strategic alignment, and project delivery - all essential to navigating organizational transformation."
- ABPMP CBOK, Chapter 7 - Process Transformation
Reference: ABPMP CBOK, Chapter 7 - Process Transformation
質問 # 93
What is an indication of "process culture" in an organization?
正解：C
解説：
A strongprocess cultureexists when the organization isstructured and managed around its primary business processes, not just its departments. This implies that processes drive accountability, metrics, and improvement.
"Process culture means the organization is aligned around its core business processes, making them visible, managed, and continuously improved by everyone."
- ABPMP CBOK, Chapter 9 - Process Organization
Reference: ABPMP CBOK, Chapter 9 - Process Organization
質問 # 94
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